Terms of Service

1. Agreement to these Terms

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. Additional terms or notices may apply to particular features, business services, promotions, or third-party integrations. If additional terms conflict with these Terms, the additional terms control for the feature they specifically cover.

2. Eligibility, accounts, and devices

You may use the Services only if you can lawfully enter into these Terms and are not prohibited from using the Services under applicable law. If you use Sentient for or on behalf of an organization, you represent that you have authority to bind that organization to the terms that apply to its use.

A Sentient consumer account is tied to the devices you trust. Only one Sentient account can be active on a device at a time. Sentient may decline to create an account on a device that is already linked to an account, that was recently used to create an account, or that does not pass security checks.

Sentient does not use email addresses, phone numbers, or passwords for consumer accounts. You recover your account with your recovery phrase and recovery PIN, or by approving a new device from a device you already trust. If you lose your recovery information and all of your trusted devices, Sentient may be unable to restore your account.

You are responsible for information and actions associated with your account and for protecting your devices, recovery information, authentication information, and other account-access mechanisms. Do not share account-access or recovery information in a way that would allow another person to impersonate you or take control of your account. Provide accurate information when you create your account.

3. Age eligibility and guardian linking

Sentient is intended for people age 13 and older. People under 13 are not eligible to use this version of Sentient and may not create an account. If the date of birth entered during sign-up shows that the person is under 13, sign-up stops and is paused on that device for 72 hours. You may not provide false age or date-of-birth information to get around these requirements. If we learn that an account belongs to someone under 13, we may disable the account and permanently delete it and its data.

People ages 13 through 17 may use Sentient only after completing Sentient's parent or guardian linking process during account setup; the account is not created until linking succeeds. Guardian linking is tied to an adult Sentient account, meaning one whose stated date of birth shows the account holder is 18 or older. As part of that process, the guardian must consent to the dependent creating and using a Sentient account. The dependent must also agree to these Terms and acknowledge our Privacy Policy when the account is created. By giving consent, the adult confirms that they are the dependent's parent or legal guardian, or are otherwise authorized to give that consent, and agrees to supervise the dependent's use of Sentient as appropriate. Sentient does not independently verify that relationship. Our Privacy Policy describes how linking works and what information it uses.

While a dependent is under 18, the linked guardian may control whether the dependent can continue to use Sentient, using the family controls in the app, and some features may be limited for the dependent's safety. When access is turned off, the dependent cannot use Sentient until access is turned back on. When a dependent turns 18, the guardian's access-control authority ends and the account continues as an independent adult account. If the linked guardian deletes their own account while the dependent is under 18, the dependent's account is not deleted. It is restricted until a new parent or guardian is linked through the same process, or until the original guardian cancels their deletion.

The guardian and dependent access controls are separate from Sentient's moderation and safety enforcement. They do not replace, limit, or override any warning, suspension, restriction, or other measure Sentient may apply to an account under these Terms.

4. Community standards and acceptable use

Sentient does not tolerate objectionable content or abusive behavior. You may not use the Services to:

• create, share, request, or facilitate child sexual abuse material, or sexualize, groom, solicit, or exploit minors in any way, including sextortion;
• share intimate images of any person without that person's consent;
• harass, bully, threaten, stalk, intimidate, or exploit another person, or promote violence or hatred against people based on protected characteristics;
• impersonate another person or organization, misrepresent identity or authority, or facilitate fraud;
• phish, scam, deceive, or unlawfully surveil another person;
• send spam, unsolicited bulk messages, malware, malicious code, unlawful content, or content intended to compromise a device, account, or system;
• circumvent security, device-integrity, authentication, age, guardian, account-limit, rate-limit, access-control, moderation, or anti-abuse measures;
• probe, scan, reverse engineer, disrupt, overload, or interfere with the Services except to the extent a restriction is prohibited by applicable law;
• use automated systems to create abusive accounts, scrape protected data, spam users, or conduct unauthorized bulk activity;
• violate another person's privacy, intellectual-property, publicity, contractual, or other rights;
• record, upload, disclose, or process communications without the rights, permissions, or legal authority required to do so; or
• use the Services for any unlawful purpose or to help another person do any of the above.

We may remove content, restrict features, suspend or disable accounts, and report conduct to the National Center for Missing & Exploited Children or to law enforcement where appropriate or required by law.

5. Reporting, contact removal, and enforcement

You can report a conversation from the app. When you submit a report, your device sends Sentient a readable copy of the conversation, including the other person's messages, edits, and attachments, so that Sentient can review it. Please use reporting only in good faith.

Contacts are added only through Sentient's pairing features. You can remove a contact at any time. Sentient does not currently offer a separate feature for blocking another user; if someone is abusing you, remove them as a contact and report the conversation.

Sentient reviews reports and may take action against content or accounts that violate these Terms, including warnings, feature restrictions, temporary suspension, permanent disabling of an account, and reporting to authorities. Sentient may keep a protected identifier of a device used by a disabled account so that the restriction cannot be evaded by creating a new account.

Sentient also uses automated device and app integrity checks and limits on repeated account creation. If a check blocks an action, the app shows a reference that you can give to Sentient support so that a person can review it. If you believe Sentient made a mistake, contact us with the reference or other details.

Sentient is not an emergency service. In an emergency, contact local emergency services.

6. Communications, verification, and security features

Sentient provides tools intended to help users establish and manage trusted communications. Verification, device-integrity, business-registry, encryption, security, and identity-related features reduce certain risks but do not eliminate every risk. A verified organization, trusted contact, security indicator, or successful technical check is not a guarantee that every communication, employee, device, request, or future action is legitimate or safe.

You remain responsible for evaluating sensitive or unusual requests, particularly requests involving money, credentials, recovery information, identity documents, account changes, or other consequential actions.

End-to-end encryption protects the content of your messages, but Sentient processes the information needed to deliver them, such as participants and timestamps, as described in the Privacy Policy. Messages already delivered to another person remain with that person.

7. Sentient AI

Sentient AI features on our website may answer questions and analyze content you intentionally submit. The current version of the Sentient app does not offer Sentient AI features. Your questions, and search terms derived from them, may be processed by AI and search services, including third-party services, as described in the Privacy Policy.

No forensic guarantee. Sentient AI outputs are probabilistic and may be wrong, incomplete, or affected by recording quality, editing, compression, missing context, model limitations, adversarial techniques, or other factors. An output is not proof that content is real, fake, lawful, unlawful, safe, fraudulent, or attributable to a particular person.

Sentient AI is not a substitute for law enforcement, emergency services, a forensic expert, a financial institution, legal counsel, or another qualified professional. Do not rely on an AI result as the sole basis for a legal accusation, financial transaction, emergency decision, or other high-impact action.

You are responsible for ensuring that you have the rights and legal authority required to submit content involving other people, and you may not use Sentient AI to deceive or harass others.

8. Business and organization services

Organization administrators are responsible for their organization's users, roles, permissions, departments, account configuration, and lawful use of the Services. Organizations must ensure that personnel who access Sentient are authorized to do so and must promptly update or remove access when it is no longer appropriate. Organizations are responsible for giving any notices to, and obtaining any consents from, the people they communicate with, for keeping exported transcripts secure, and for the use of any compliance-access or attachment-scanning options they enable. Organizations must not send unsolicited messages to consumers.

Business-registry review and onboarding are intended to reduce impersonation risk. Sentient may request information, documentation, or verification steps before approving or maintaining an organization account and may suspend or remove an organization that fails verification, presents a security or legal risk, or violates applicable terms. Paid business services are billed through our payment processor according to the pricing and terms presented when you subscribe.

9. Payment links

You can add links to third-party payment apps and share a payment page. Sentient does not process payments, is not a party to any transaction, and is not responsible for payments, refunds, or disputes made through third-party payment apps, whose own terms apply. Your payment page shows your name and the payment links you add to anyone who has the link when it is public. You are responsible for making sure your payment links are accurate.

10. Your content

You retain the rights you have in content you submit to the Services. You grant Sentient a limited license to host, transmit, process, reproduce, adapt, display to the people or audience you choose, and otherwise handle that content only as reasonably necessary to operate, secure, support, and provide the Services, review content that is reported, comply with law, and carry out actions you request.

You represent that you have the rights and authority needed to provide content to the Services and to permit the processing necessary for the feature you choose to use.

11. Sentient intellectual property

The Services, including Sentient's software, design, branding, logos, interfaces, text, graphics, and other materials created by or for Sentient, are protected by intellectual-property and other laws. Except for rights expressly granted to you, Sentient and its licensors retain all rights in the Services.

These Terms do not grant you the right to use Sentient's trademarks, logos, product names, or branding in a manner that suggests endorsement, affiliation, or authorization without permission.

12. Third-party services and app stores

The Services may rely on or connect with third-party infrastructure, operating systems, app stores, networks, websites, payment apps, communications platforms, or other services. Sentient does not control third-party services and is not responsible for their independent terms, availability, security, content, or privacy practices.

These Terms are between you and Sentient, not Apple or Google. Apple and Google are not responsible for the Sentient app or its content, maintenance, or support. Your use of the app must also comply with the terms of the app store from which you downloaded it.

13. Changes to the Services and Terms

We may add, change, suspend, or discontinue features as the Services evolve. Some features may be available only in certain versions or regions. We may also update these Terms. If a change is material, we will provide notice when required by applicable law. The effective date at the top of this page shows when these Terms were last updated.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SENTIENT DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will always be available, uninterrupted, error-free, completely secure, or capable of detecting or preventing every scam, impersonation attempt, deepfake, compromise, or fraudulent communication.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIENT DIGITAL, INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

16. Indemnification

To the extent permitted by applicable law, if you use the Services on behalf of a business or organization, that business or organization agrees to defend, indemnify, and hold harmless Sentient Digital, Inc. and its directors, officers, employees, and affiliates from third-party claims, liabilities, damages, and reasonable costs arising from that organization's unlawful use of the Services, its content, or its violation of these Terms or another person's rights.

This business indemnity does not apply to an individual consumer solely because that person uses the consumer Services for personal purposes.

17. Account deletion, suspension, and termination

You may stop using the Services at any time and may use available account-deletion controls. Deleting your account in the app deactivates it immediately and permanently deletes it after 30 days, unless you cancel by signing back in during that period. If you cannot use the app, you can request deletion through our website. Deleting your account does not delete messages and call history held in other users' accounts, which are shown as "Deleted Account," or records that we keep for safety, security, or legal reasons, as described in the Privacy Policy.

We may restrict, suspend, or terminate access when reasonably necessary to protect the Services or users, investigate abuse or security issues, comply with law, address nonpayment for paid services, or enforce these Terms.

Provisions that by their nature should survive termination — including provisions concerning intellectual property, disclaimers, limitations of liability, and disputes — will survive to the extent permitted by law.

18. Applicable law and mandatory rights

Your use of the Services is subject to applicable federal, state, local, and other laws. Nothing in these Terms waives consumer rights or remedies that cannot lawfully be waived. Any dispute-resolution, forum, arbitration, or choice-of-law provisions that may later apply to a specific paid or business service will be presented in the applicable agreement before they bind that service.

19. Contact us

Questions about these Terms can be submitted through the Contact section of getsentient.io.